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Why Customer Relationship Management Is Important?

Why Customer Relationship Management Is Important?

Why Customer Relationship Management Is Important?

Customer relations management is the single key factor in customer retention, improving your bottom line and expanding your business. See following slides and the 15 simple tip in the foot-note as how the CRM could help your small business.

 

 

Why CRM Is So Vital For Your Business? – foot notes

  1. Happy customers are more likely to tell their friends abouot their positive experience with your business,
  2. But a single unhappy customer will share his or her frustration with many more,
  3. Selling to existing happy customers is much more profitable than selling to new prospects,
  4. In fact, retention is the most efficient way to improve your bottom line,
  5. If you are known for good customer service, you can charge your customers more,
  6. Customers will, in fact, pay more for better service,
  7. But if you don’t deliver great support, your customers will leave,
  8. When you screw up, don’t forget to apologize,
  9. Speed isn’t the most important thing in customer relations and supporting your customers,
  10. Actually, empathy is the most important factor from your customers’ view,
  11. However, users on social media channels expect speedy response to their concerns,
  12. Live chat leads the CRM channels pack,
  13. Introducing a loyalty program can reduce the cost of customer retention,
  14. Reduce your CRM cost by introducing an online knowledge base e.g. FAQ,
  15. Motivate your CRM team by appreciation, caring and honesty; take care of your CRM team and let them take care on your customers.
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